Core services
Below is an overview of what we typically deliver. Exact scope is set out in a written agreement and may vary by property type, location, and service level.
Marketing & tenant introduction
We prepare property particulars, coordinate photography where appropriate, and advertise across agreed channels. Enquiries are handled promptly; viewings are scheduled with respect for occupiers and neighbours.
We support referencing in line with agreed criteria — including affordability checks and, where applicable, guarantor arrangements. Our aim is a balanced tenancy: fair to the tenant and sustainable for the landlord.
Tenancy documentation
We assist with tenancy agreements, prescribed information for deposits, and statutory notices as required. We track key dates: tenancy start and end, break clauses, rent review points, and renewal windows.
Documentation is stored systematically so that both landlord and tenant can refer to agreed terms without ambiguity.
Rent collection & accounting support
We collect rent in accordance with the tenancy and remit funds to the landlord on an agreed schedule. Arrears are monitored early; we follow an escalation path that combines firmness with proportionality, always within the legal framework.
Periodic statements can be provided so you understand income, deductions, and any recoverable expenses.
Repairs & maintenance coordination
We triage maintenance requests, appoint vetted contractors where instructed, and supervise works to completion. Emergency lines can be defined for urgent issues affecting safety or habitability.
We distinguish between landlord responsibilities and tenant responsibilities under the tenancy, reducing disputes over who should act — and when.
Property inspections
Scheduled visits help identify maintenance needs before they become costly. We report condition with photographs where useful, highlighting wear and tear versus damage, and recommending next steps.
Inspection frequency reflects property age, tenancy type, and your instructions — set out clearly from the outset.
End of tenancy & deposit handling
We manage check-out processes, meter readings, and key return. Where deposit schemes apply, we support the prescribed timeline for protection and any deductions discussion.
Our documentation supports fair outcomes: evidence-based, consistent with the tenancy terms, and respectful of scheme rules.